Shipping

Domestic Free Shipping

We provide Free Shipping For All orders. Free Shipping items will be delivered freight prepaid to all direct shipping points located within the 48 contiguous United States. 

Garage Improve will designate the freight carrier based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, the customer will be responsible for paying an additional 5% freight surcharge at time of order.

Requests for COD shipments not accepted

Items less than 150 lbs. will typically be shipped FedEx ground unless otherwise stipulated on the purchase order. Some items cannot be shipped via FedEx due to size, weight and restrictions on hazardous materials. 

Heavy Item Shipping Methods

LTL Service

LTL (less than truckload) service is the most common method of shipping for all  heavy items that are over typical parcel size. Our LTL contract carriers are YRC, Con-way and Estes. These leading freight providers handle and track hundreds shipping transactions daily. They generally utilize enclosed vans or trailers with rear roll-up doors that provide access to the inside of the trailer. These carriers have strategically placed terminals located across the United States where they are able to consolidate all of their freight to be picked up and delivered. As a shipment moves from pick up point to destination it will be placed with other freight that is bound for the same area to be delivered. It is important to realize that LTL shipping involves additional handling as other shippers’ freight is often loaded on and off the truck en route to a destination.

Flatbed Service

Flatbed service is commonly the only chosen method when shipping heavy items that are oversize and not conducive to standard LTL handling (freight cannot easily be transferred in and out of cargo vans or trailers). A list of products that must be shipped via flatbed service only can be found here. For the handling and transportation of oversize or delicate cargo, flatbed service is usually a more reliable means. Using flatbed service involves the least handling, which translates to minimal risk of loss or damage while in transit. Transporting equipment via flatbed may increase the delivery time, but many of our customers feel the added assurance of minimized damage is worth the wait.

Question - Why do flatbed shipments take longer to leave the facility?

Answer - It takes longer for flatbeds to depart because it takes time to fill the truck with shipments destined on a similar route.

Q - Why do flatbed shipments reduce the possibility of damage?

A - Your equipment will not be moved from one trailer to another. There is no loading and offloading between our loading docks and the destination. We build the most efficient route possible to keep the transit times to a minimum. The equipment is transported from our door straight to yours.

What To Expect On Delivery Day

Normal Shipping and Handling Abrasions

Please note that Garage Improve has no control over the shipment once it leaves our warehouse and we cannot be held responsible for shipping damage(s) and/or lost package(s) once they leave our facilities.

Although we do our best to package your shipment to minimize damage, minor scratches and abrasions due to normal transportation and handling are expected. DO NOT refuse your shipment if you observe minor scratches or abrasions similar to those shown in the photos below. You may be responsible for round-trip freight charges if your claim for damage is denied.

Normal Shipping and Handling Abrasions

If any significant hidden loss or damage outside of normal handling abrasions and marks is discovered after receiving your shipment, see details below.

What if my freight is damaged?

Your freight will be professionally and securely packaged and in perfect condition when it leaves our facility. If a shipment is damaged when it arrives, you must sign "damaged" on the freight bill and make notes regarding the damage. It is also recommended that you take digital photos of the damage in order to expedite the claim-filing process. Please read all of the instructional and warning stickers before opening the package. NOTE: It is important that our customers understand that Garage Improve is not the shipping company. We will do everything we can to make sure your shipment is safe and secure, but after it leaves our dock it is consigned to you.

What is a bill of lading?

Shipments should be thoroughly inspected by consignee as soon as they are received. The signed Bill of Lading is acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, consignees should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods.

What should be done about concealed damage?

Consignees must notify freight carrier at once if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). Note that it is difficult to collect for loss or damage after you have given the carrier a clear receipt. File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Note that Garage Improve willingness to assist in helping you process your claim does not make Garage Improve responsible for collection of claims or replacement of lost or damaged materials.

What will Garage Improve do about missing or incorrect products and parts?

At its discretion, Garage Improve will consider replacing any missing or incorrect products/parts from shipments at no charge provided consignee identifies and reports such items to the Customer Service Department within 30 days of date of receipt of order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30 days beyond the receipt of order.

When can a trace be initiated on my shipment?

Truck Freight: 10 working days after ship date.

 

 

Returns

Garage Improve prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships.

Our limited return and exchange policy allows you to return defective or incorrect merchandise for a full or partial credit of your order. All returned merchandise requires authorization. Contact our service representatives first for shipping instructions and to obtain a return authorization number. Credit will not be issued unless authorization to return merchandise has been received.

For all merchandise returned to Garage Improve for reasons other than warranty, a 20% restocking fee and round-trip shipping costs will be deducted front he credit refund. All returned items must be in their original box or crating and must include all packing material, manuals and all accessories. At our discretion, a restocking fee may be charged if your product is opened or is not returned in its original condition, box, or is missing packing material, manuals, or any accessories.

BendPach / Ranger return form - here

Items Not Eligible for Returns, Credits or Exchanges

  • Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
  • Returned items that failed due to incorrect voltage or improper wiring.
  • Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
  • Any item damaged in shipment or any product failure caused by installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
  • Returned items with cosmetic defects that do not interfere with product functionality.
  • Returned items with no accompanying RMA number and completed RMA form.
  • Returned items that are incomplete or defaced.
  • Any consumable or standard wear items.
  • Returned items with a different serial number from what was authorized for return.
  • Returned items that do not include your original receipt, invoice or sales order.
  • Returned items that were special ordered or custom configured.

Freight damaged items

If your shipment arrives damaged you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

How to Return Products

Please contact Garage Improve within 14 days of your original shipment or warranty exchange for a Return Merchandise Authorization (RMA) number before returning your product to manufacturer.

For faster service, please have the following information on hand when calling for an RMA number: customer name, order or invoice number, item (SKU) number and serial number (if exists) and the reason for the return. In addition to the RMA number, a completed RMA form must accompany each shipment of returned merchandise.

  • No returns of any type will be accepted without an RMA number and completed RMA form.
  • Returned items must be shipped via ground service only - do not return items by air unless authorized in writing.
  • For warranty related exchanges and/or returns, a Garage Improve customer service representative will work with you to arrange to have the item(s) returned via a Garage Improve preferred carrier freight collect.
  • Products returned C.O.D. will be refused. Unauthorized freight collect charges will be denied.
  • Once an item arrives at manufacturer, we will issue a full or partial credit, exchange or refund within 15 days.
  • Additional time may be required depending on the nature of the return.

Returns must be made within 15 days of the Return Authorization being provided.

Any incurred costs associated with damaged merchandise will be deducted from credits owed. Garage Improve is not responsible for merchandise damaged in return shipment. We strongly recommend you package the items carefully to ensure safe passage. For non-warranty items, we suggest you fully insure your return shipment in case of loss or damage.

Open-Box And Refurbished Items / Return Policy

Because items that are listed as "open-box" or "refurbished" are sold at greatly reduced prices, they are subject to a limited return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Garage Improve, and not the mere issuance of an RMA. Garage Improve cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, a limited warranty is provided by the manufacturer.

 

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